Xtra Mile Resources

The 2nd of four blogs in our “Not Enough” series. Not Enough Time In our first encounters with business owners, we frequently find a smart, talented entrepreneur that is working really hard, and really long, on mostly the wrong things. Xtra Mile Truth: Your business’s most valuable resource is your time and attention. You cannot […]

The 1st of four blogs in our “Not Enough” series. Not Enough Performance We had lunch with a business owner and his general manager. They had a typed-up list of ‘grievances’ and were very frustrated with one of their teammates. He was showing up at work with a bad attitude, underperforming, and dragging the morale […]

Efficiency, getting things done, solving problems, agility. We live in a world where Amazon ruined all patience and if we can’t get what we want now, we don’t want it at all. What happens when all we want is more time in the day? More time for family, hobbies, or our business. Amazon fails to […]

Our prospects often ask for help with delegation, accountability, improving team performance, and building a winning culture. The results they want all depend on one communication skill: FEEDBACK. If you have a vision for accelerated growth for your SMB, master-model-teach this leadership lever. XM Truth: Everyone wants feedback, but few know how to give it effectively. […]

“Communication Breakdown, it’s always the same. Having a nervous breakdown, you drive me insane.” – Jimmy Page We were onboarding a new client last year. We began with high-impact personality/motivator assessments for the 6 executive leaders, then scheduled 1-1 debriefs to teach them the tool. But mostly we did a lot of listening. Everyone on the team said […]

My grandfather traveled back and forth between San Francisco and China as a fireman on a steamship. He was on a team that stoked the fires that kept the steam engines running. Stokers also worked on steam locomotives. The rider on the back of a tandem bicycle is called the stoker. The sole focus of this role is to add power […]

Tension. It’s all about the money, AND It can’t be all about the money. Both are true simultaneously. A constant tension as we lead our small businesses. XM Truth: Profit grows the business, and hearts drive engagement. We have clients with large and small teams. Out of generosity and/or a personal drive for financial success, […]