Xtra Mile Resources

When I was 23 years old, with 1 year of active duty experience, I was tasked with conducting an annual evaluation of my platoon sergeant. He was 35 years old, had 14 years of service in the Army, married, and had three children. What could go wrong? Why would he even listen to me? The […]

This is the line a General Superintendent we work with says when his leaders complain about performance problems within their operations. It is a simple accountability reminder that our go-to tool for fixing performance problems should be immediate, effective, and impromptu feedback. If you’ve done the work to build respect and trust within your team and have […]