Xtra Mile Resources

When I was 23 years old, with 1 year of active duty experience, I was tasked with conducting an annual evaluation of my platoon sergeant. He was 35 years old, had 14 years of service in the Army, married, and had three children. What could go wrong? Why would he even listen to me? The […]

What if we could teach you one skill that would radically transform your business owner experience? This work is not easy or comfortable, but mastering this skill would give you the opportunity to:Effectively delegate 5x more workHold your team accountable for resultsResolve conflicts quicklyCoach breakthrough performanceSignificantly reduce drama and dysfunction This one skill is called […]

High-performing teams aren’t just about hiring the right people; it’s about how you lead. Stop the drama and underperformance. Click on the video below to learn how we can help you build a team that gets things done and boosts your bottom line. Many of the SMB owners in our tribe are frustrated. Wondering why […]

Stop the costly cycle of employee turnover and internal dysfunction. The answer isn’t who you hire, but how you train your managers. Click the video below to uncover your options. “You can train your people and worry about them leaving. Or, you can not train them and worry about them staying.” – Zig Ziglar We […]

Are you prepared for your best employees to be poached by the competition? Check out our latest video to learn how to keep your top talent and avoid the high costs of employee turnover. Deep in the Heart of Texas, we were working with a fast-growing law firm. The partners had already opened a regional […]

Are you stealing from yourself? Check out our latest video below to learn how the Cost of Inaction is affecting your bottom line. One of our favorite clients started from their living room table and is now a private equity-backed, $200 million per year company spanning the nation. The best part? It is still led […]

Stop investing in temporary, transactional training that wastes money and fails to solve your team’s deep-rooted problems. Pivot to a transformational leadership approach that delivers the real, lasting results your business needs. A prospect from a few years ago emailed us of the blue this week. Actually, his office manager asked us for “pricing” (sales […]

Feeling a drag on team performance? Gaining (or re-gaining) trust is a major hurdle. CLICK HERE to unlock essential leadership skills that build the foundation! Lack of Trust in your organization is costing you gradually. On the surface, it is lowering the engagement of your team. In the end, a low trust, low engagement organization […]

Click here to discover practical tips for getting your team’s communication into a healthy, regular routine and breaking down those silos. https://youtu.be/iwnVLdlvUdc?si=87m1yf9EDwbOXW0ATeam communication in an SMB is complex. Teams get stuck when information stops flowing. Leadership is required to resolve this dysfunction. Twenty years ago, I was working with a cross-cultural team on sustainable development projects […]

Click here to check out our video this week – describing two types of Bad Apples that bring sour dysfunction to our SMBs. Our full prescription if you’re considering letting an employee go is outlined below in four steps: Step #1: Love Them. Care about the humans in your business enough to be present and make sure they are okay. […]

Check out our latest Xtra Mile Pharmacy video below and identify the symptoms that are causing fog on your team. https://youtu.be/gf719dYBzGg?si=W-yZzEO2kIg66iFV We’re giving away the #1 tool we use to help our clients get on the same page with their employees and deliver results that matter. This can be tailored as an annual, semi-annual, or quarterly dashboard. […]

“I can’t find people up to my standards, and then they don’t stay.” A real conversation with a frustrated business owner this week. If you are a seasoned SMB business owner in the DFW market, here are a few things that might help you be more successful in hiring and keeping talent: Inflation is real […]

We have consulted/trained/coached in hundreds of SMBs over the last two decades. Overwhelmed is a frequent destination for many owners. Nothing about running a SMB is so complicated that a reasonably intelligent human can’t figure it out. What leads to OVERWHELMED is the complexity of having to be six inches deep in 137 places, all […]

If you have a job, if you are part of a family, if you are alive and involved with other humans…you have conflict. If you are passionate about the purpose of your organization…if you care about the people in the organization…the customers you serve…you will have conflict. XM Truth: Teams that learn […]

One of the big differences in my transition from the military to the business world was having the autonomy to build my team. Soldiers were assigned to my units in the Army. I made the comment to one of my first business leaders that he was lucky to have such a strong team. His response, “Luck has […]

IQ = Intelligence Quotient, a measurement of human intelligence. EQ = Emotional Quotient, a measurement of emotional intelligence. CI = Collective Intelligence, a group’s capacity to solve complex problems together. Which is the most important to making your SMB one of the best places to work in America? Our clients (SMB owners) are hungry for […]

We are working closely with several new CEOs and their teams in Q1. As we assist in the elevation and evolution of their leaders and businesses, we have heard these three statements. “I’m suffering from time POVERTY.” “I’m a little DELUSIONAL with my expectations for myself.” “My time OPTIMISM is not reflective of our current […]

When Fanni Gambero first joined our team, we had a Christmas Party at my house. She made these amazing cream cheese cookies with peppermint candy baked in. SO good!! I asked for the recipe, she said, “No, it’s a secret family recipe.” She is a meanie. When it comes to successful family business transitions there is […]

30% The survival rate of 2nd generation family-owned business. 10%Family businesses that remain privately held to a 3rd generation. Alarming statistics. Small business is hard on families. Most families have tough relationship challenges, add a family enterprise to the mix and you have a recipe for serious dysfunction. We have worked with dozens of family businesses that we helped successfully […]

The human psychology of the New Year is a strange one. We have ritualized the idea of RESOLUTIONS. However, they fail so regularly that most of us approach these conversations with a great deal of sarcasm. SMB owners, we should consider the power of this psychological and social reality; then use it to our […]