Xtra Mile Resources

Hidden Treasures Series: Episode 3(Check out The Time Audit) In our video this week I shared the story of one of our favorite clients – Jessica Riggs from Angels of Care. When we first started working with her team, she was a 29-year-old second-generation president running a $40 million-a-year home health business. I asked her, “Jessica, […]

Hidden Treasures Series: Episode 2(Check out Undiscovered Leaders) There is a famous scene in The Notebook – an exasperated poor boy Noah (Ryan Gosling) asks the love of his life: “What do you want? What do you want?! What! Do! You! Want!” Business owners and leaders should be asking their teams the same question. Instead […]

Hidden Treasures Series: Episode 1(Check out the 1-min intro video) XM Truth: There are no unicorns; perfect employees are even more rare. Very few people wake up every morning, stretch out their arms, and say, “Today…I am going to suck at work.” The reality is we get a lot of value, meaning, and fulfillment from our vocational ventures. Leaders and […]

E2X = Elevation * Evolution * Xceleration We have worked with hundreds of business owners and executive leaders in the SMB space this year. Their next breakthrough (and your next breakthrough) is waiting for the next E2X (Elevation * Evolution * Xceleration) in performance from leaders. This transformation requires mastering a new set of skills (New Toolbox) […]

Know/Like/Trust When we hear this phrase in the business world, it is usually associated with sales. We all prefer to do business with people we Know/Like/Trust. XM Truth: We also do our best work for leaders we Know/Like/Trust. Through November to January, we are frequently engaged in the Strategic Planning process with our clients. We begin each session […]

The 4th and final blog in our “Not Enough” series. Let me tell you a story about Not Enough Progress. A few years ago, we got a call from a family business making a generational transition. The founder was tired and ready to step back, so an outside CEO was hired to take over. He […]

The 3rd of four blogs in our “Not Enough” series. Not Enough Revenue We were working with a 2nd career business owner who had bought into a franchise system. He was struggling with the pain of Not Enough Revenue. Maybe you are familiar with these symptoms; sales significantly lower than projections, negative cashflow forcing a […]

The 2nd of four blogs in our “Not Enough” series. Not Enough Time In our first encounters with business owners, we frequently find a smart, talented entrepreneur that is working really hard, and really long, on mostly the wrong things. Xtra Mile Truth: Your business’s most valuable resource is your time and attention. You cannot […]

The 1st of four blogs in our “Not Enough” series. Not Enough Performance We had lunch with a business owner and his general manager. They had a typed-up list of ‘grievances’ and were very frustrated with one of their teammates. He was showing up at work with a bad attitude, underperforming, and dragging the morale […]

Efficiency, getting things done, solving problems, agility. We live in a world where Amazon ruined all patience and if we can’t get what we want now, we don’t want it at all. What happens when all we want is more time in the day? More time for family, hobbies, or our business. Amazon fails to […]

Our prospects often ask for help with delegation, accountability, improving team performance, and building a winning culture. The results they want all depend on one communication skill: FEEDBACK. If you have a vision for accelerated growth for your SMB, master-model-teach this leadership lever. XM Truth: Everyone wants feedback, but few know how to give it effectively. […]

“Communication Breakdown, it’s always the same. Having a nervous breakdown, you drive me insane.” – Jimmy Page We were onboarding a new client last year. We began with high-impact personality/motivator assessments for the 6 executive leaders, then scheduled 1-1 debriefs to teach them the tool. But mostly we did a lot of listening. Everyone on the team said […]

My grandfather traveled back and forth between San Francisco and China as a fireman on a steamship. He was on a team that stoked the fires that kept the steam engines running. Stokers also worked on steam locomotives. The rider on the back of a tandem bicycle is called the stoker. The sole focus of this role is to add power […]

Tension. It’s all about the money, AND It can’t be all about the money. Both are true simultaneously. A constant tension as we lead our small businesses. XM Truth: Profit grows the business, and hearts drive engagement. We have clients with large and small teams. Out of generosity and/or a personal drive for financial success, […]