Xtra Mile Resources

Hiring by gut feeling is a high-risk gamble that puts you in an expensive hole. When you make a bad hire, you pay twice: first in salary, then in turnover. In many industries, that turnover can cost 30% - 50% of the person’s annual salary. Candidates can hide their experience, and owners can exaggerate the opportunity, leading to a mismatch that your team usually sees before you do. Protect your hiring project by implementing a few failsafes to determine if a candidate is goi

This is the line a General Superintendent we work with says when his leaders complain about performance problems within their operations. It is a simple accountability reminder that our go-to tool for fixing performance problems should be immediate, effective, and impromptu feedback. If you’ve done the work to build respect and trust within your team and have […]

Besides steady bonuses and promotions, how does your team know that they are Appreciated and that you Recognize them? If you have teammates you want to develop for future leadership roles, you should be giving positive feedback now to grow their confidence and acknowledge their progress. When your people feel appreciated and recognize their strengths, […]

What if we could teach you one skill that would radically transform your business owner experience? This work is not easy or comfortable, but mastering this skill would give you the opportunity to:Effectively delegate 5x more workHold your team accountable for resultsResolve conflicts quicklyCoach breakthrough performanceSignificantly reduce drama and dysfunction This one skill is called […]

High-performing teams aren’t just about hiring the right people; it’s about how you lead. Stop the drama and underperformance. Click on the video below to learn how we can help you build a team that gets things done and boosts your bottom line. Many of the SMB owners in our tribe are frustrated. Wondering why […]

Stop the costly cycle of employee turnover and internal dysfunction. The answer isn’t who you hire, but how you train your managers. Click the video below to uncover your options. “You can train your people and worry about them leaving. Or, you can not train them and worry about them staying.” – Zig Ziglar We […]

Are you prepared for your best employees to be poached by the competition? Check out our latest video to learn how to keep your top talent and avoid the high costs of employee turnover. Deep in the Heart of Texas, we were working with a fast-growing law firm. The partners had already opened a regional […]

Are you stealing from yourself? Check out our latest video below to learn how the Cost of Inaction is affecting your bottom line. One of our favorite clients started from their living room table and is now a private equity-backed, $200 million per year company spanning the nation. The best part? It is still led […]

Hidden Treasures Series: Episode 1(Check out the 1-min intro video) XM Truth: There are no unicorns; perfect employees are even more rare. Very few people wake up every morning, stretch out their arms, and say, “Today…I am going to suck at work.” The reality is we get a lot of value, meaning, and fulfillment from our vocational ventures. Leaders and […]

We have been working with several fast-growing companies this year. Their business development is working, their reputations in their markets are dialed in. The pain for these teams are overworked and overwhelmed teammates. XM Truth: You can’t microwave leadership capacity. When an organization outgrows its humans, we get caught in the ultimate SMB dilemma. Should we take our […]

We were working with a 2nd Generation owner and the CFO of a Texas-based construction company this week. Commenting on our weekly business owner content/blog they said, ‘It’s like you have a hidden microphone in our office.’ Before the internet took over the world we might have said, ‘You’ve been reading my mail.’ XM Truth: […]

Cut rope, open wine, saw limbs, file fingernails, drive screws, open cans, open bottles, trim beards, remove splinters, pick teeth, punch leather, etc. The Swiss Army Knife is the ultimate tool for a week in the woods, or your desk at the office. Wouldn’t it be nice to have a versatile, effective, and simple tool […]

15 years ago, we made the suggestion… 10 years ago, we started helping… 5 years ago, we leveled up our own game… Now, it’s time to GO! We are excited to announce the multiplication of the XtraMile Brand with the launch of XM Talent Pros. The vision is to Link/Sync/Grow. Link and Sync top-notch assistants […]

The topic of dinner tables was causing a buzz in our Advanced Leadership Forum last week. A dozen business owners gathered to help one of their peers solve a growth and turnover dilemma. The analogy this seasoned entrepreneur used to explain his dilemma was: once you get more than 12 people at a table, it […]

The final blog in our four-part series on the Remote/Hybrid/Return-To-Office dilemma. Click here to catch up on the last one. The real battle of the 2020s won’t look like a 20th-century conflict between unions and corporations. It will be a much broader battle of employees who want the freedom to work from anywhere, and leadership teams […]

The first of a four-part series on the Remote/Hybrid/Return-To-Office dilemma. One of our favorite clients made the strategic decision to keep her team fully remote after the pandemic restrictions were lifted. It was a POWERFUL choice. Her ability to gather talent from around the nation accelerated the capacity of her tech business. On top […]

The 1st of four blogs in our “Not Enough” series. Not Enough Performance We had lunch with a business owner and his general manager. They had a typed-up list of ‘grievances’ and were very frustrated with one of their teammates. He was showing up at work with a bad attitude, underperforming, and dragging the morale […]

Accountability Series part 4 of 4 So far in this series, we have covered Tangibles, Intangibles, and Mindsets that create effective delegation and accountability for results. In our final contribution, we want to share some of our experience with leadership evolution in a fast-growing SMB. During our small business’s startup and foundation building, we use a set of frontline […]

My grandfather traveled back and forth between San Francisco and China as a fireman on a steamship. He was on a team that stoked the fires that kept the steam engines running. Stokers also worked on steam locomotives. The rider on the back of a tandem bicycle is called the stoker. The sole focus of this role is to add power […]

We worked with two high-potential businesses this week; reaching for their $5MM breakthroughs. Strong foundations are built and the potential for growth in their markets is very high in 2023. Their major obstacles for next-level performance are leadership capacity, leadership capability, and caring too deeply. Obstacle 1: Technical mastery ≠ Leadership ability. To get to the next level, these owners need leaders […]