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Xtra Mile Resources



No Improvement Means No Job
If your next move after an underperforming employee asks to stay is hoping their behavior magically improves from one hard conversation, you are wasting your time. You need a formal Turnaround Plan. We ran this framework recently with a $100M commercial construction firm. A C-suite executive (and close friend of the owner) was destroying the culture by belittling and screaming at his team in the vein of “getting things done”. He chose to stay, but a vague promise to "be nicer
Ross Paterson
May 11 min read


Mutual Submission in #SMB Hiring
Tips and tricks to have your open job position noticed by high-quality candidates
Ross Paterson
Mar 191 min read


Three-Pronged Antidote for Sales Stigma
If you are a business owner, you are in SALES. Rejection is a natural part of sales. Even the best salespeople fear rejection. The difference is: top sales generators stop hiding behind excuses. They show up with confidence by Unpacking their Head Trash and Adopting an Effective Sales Process . “No one wants to be SOLD, but everyone loves to buy.” -Jeffrey Gitomer, The Little Red Book of Sales On top of rejection, sales brings additional Head Trash because of how we have bee
Ross Paterson
Feb 121 min read


Stop Taking Your Foot Off the Gas: Bridging the Human Capacity Gap
The fastest way to kill momentum in a growing business? Run out of people right when your revenue expansion is creating new opportunities. If you’ve done the work to build your Quarterly Plan (insights into how HERE ), you know where you're going. But if you don't have enough of the right people, with the right training, in the right positions, that plan will likely fall apart before April. Question 6: Who Does What? Now, imagine your business has doubled. Draw out the org
Ross Paterson
Dec 18, 20251 min read
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